Cancellation and Refund Policy

How this policy works

This page explains our standard cancellation terms. The terms that apply to your trip are stated in your written booking confirmation; if they differ from this page, your confirmation applies. Sending an inquiry or receiving a quote does not commit you to anything.

How to cancel

Email indiatoursplan23@gmail.com from the address used for your booking, with your name and travel dates. The cancellation takes effect on the date we receive your email, and we will confirm it in writing.

Standard cancellation charges

Unless your booking confirmation says otherwise, the following charges apply to the total tour price, counted from the date we receive your cancellation to the start date of your tour:

• 30 days or more before the tour: we refund everything you have paid except non-refundable costs (see below).
• 15 to 29 days before: 25% of the tour price is charged, plus non-refundable costs.
• 7 to 14 days before: 50% of the tour price is charged, plus non-refundable costs.
• Less than 7 days before, or no-show: no refund.

For day tours, cancellations received at least 48 hours before the start time are refunded in full.

Non-refundable costs

Some items cannot be refunded once booked, whenever you cancel. These typically include train and flight tickets (subject to the carrier's own refund rules), national park safari permits, monument tickets bought in advance, and hotel rooms booked on non-refundable rates. We tell you about these when you book.

Refunds

Refunds are made to the original payment method, normally within 14 days of confirming your cancellation. Bank and payment-gateway charges, and currency exchange differences, may reduce the amount you receive.

If we cancel

If we have to cancel your tour for reasons within our control, we refund everything you have paid us. If we cannot run your tour because of events outside anyone's control — such as natural disasters, government restrictions or serious unrest — we will offer new dates or refund your payment less any costs already paid to suppliers that they will not return.

Unused services

No refund can be given for services you choose not to use once your tour has started, such as a missed sight, meal or night's accommodation.

Travel insurance

We strongly recommend travel insurance that covers cancellation, so that you can recover costs if you have to cancel for reasons such as illness.